VOLKSWAGEN MUST REVIEW ITS MULTIMEDIA SYSTEM FOLLOWING COMPLAINTS
Serious ergonomic problems, slowness, multiple operating errors, lack of physical buttons. Consumer complaints and media criticism have not fallen on deaf ears. VW’s new CEO, Thomas Schäfer, acknowledged at the last Los Angeles Auto Show that the multimedia system of the Golf GTI and R as well as the ID.4 system needed to be revised. “We know what we have to do. We have feedback from customers and journalists […] The new 3.0 software is coming. It won’t be the sliders and hardware, but the software will be significantly improved in the coming weeks. The hardware changes will arrive in early 2024. The [revised] steering wheels will be available next year, the new Tiguan will be the starting point,” he said in an interview.